Return Policy

Our Quality Guarantee

We stand behind the quality of every SweatShield towel. Each towel is inspected and built to handle serious training. If something is not right, we promise to be fair.

When a Return Is Eligible

A return is eligible if the towel's quality does not meet your expectations. Because we guarantee quality, we review every return request individually to make sure it is fair for both sides.

Return requests must be made within 30 days of delivery.

How to Start a Return

1. Contact us within 30 days of receiving your order.
2. Send a clear picture of the towel and a short description of the quality issue.
3. Include your order number and the email used for the purchase.
4. We will review your request and confirm whether the return is approved.

All returns must be approved before they are sent back. Once approved, we will provide return instructions.

Refunds

If your return is approved, we will issue a refund to your original payment method. Refunds are processed after we receive and inspect the returned item.

Items Not Eligible

• Returns requested after 30 days.
• Items that have been heavily used, damaged by misuse, or washed against care instructions.
• Returns that are not approved in advance.

Contact Us

To start a return or ask a question, please contact us at care@sweatshield.ca. We aim to respond within 1–2 business days.